Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to tell us about a Canadian casino we should be looking at? This page explains the best way to reach the Best Online Casinos team and what you can expect once you do.
The Best Way to Reach Us
Email is the quickest and most reliable route to our team. Send your message to [email protected] and a real person will read it — we don't rely on canned auto-replies to do the work for us.
A short line explaining what your message is about helps us route it to the right person faster. If you're writing about a specific brand, bonus offer, or comparison table, mention the page and, where relevant, the casino name so we can find the context quickly.
What We Can Help With
We cover Canadian online casinos, including no deposit bonuses, welcome offers, payment methods and licensing questions. Some of the most common reasons readers get in touch include:
- Bonus and offer questions — If a wagering requirement, spin count or minimum deposit tied to a listed offer isn't clear, ask and we'll clarify what we know.
- Corrections — Casino bonus terms, editorial ratings and offer details change regularly. If something on the site looks out of date, we want to know so we can check it.
- Casino suggestions — If there's a Canadian-facing operator you think belongs in our comparisons, tell us why and we'll take a look as part of our regular review cycle.
- Content feedback — Ideas for topics we haven't covered yet, whether that's payment methods, mobile play, or software providers, are always welcome.
- Responsible gambling concerns — If you or someone you know is struggling with gambling-related harm, say so in your message and we'll point you towards appropriate support resources rather than leaving you without an answer.
- Partnership or media enquiries — If you represent a casino operator, payment provider, or media outlet, introduce yourself and outline what you'd like to discuss.
How We Handle Enquiries
Every message is read by someone on our editorial team, not sorted purely by keyword. We aim to respond within a couple of working days, though enquiries involving fact-checking — such as confirming a bonus term or a licensing detail — may take a little longer while we verify the information properly.
We don't accept payment in exchange for a better ranking or review, and messages asking us to change a rating for commercial reasons won't be actioned. Our comparisons and ratings are based on our own research and editorial judgement, and commercial relationships with any operator do not decide where a brand appears on our pages.
Before You Write In
A few quick checks can save you time:
- If your question is about eligibility, deposit limits, or a specific bonus term, check the offer details listed beside that casino first — material conditions such as minimum deposits, wagering requirements and expiry windows are usually noted there.
- If you're looking for information on casinos outside standard Canadian licensing arrangements, you may find our page on trusted non GamStop casinos UK more relevant, since that covers a different regulatory market.
- Screenshots or specific dates help enormously if you're flagging an error — the more precise the detail, the faster we can verify and correct it.
A Note on What This Page Isn't
This is a contact channel for questions about our content, not a customer support line for any individual casino. If you have an account issue, a delayed withdrawal, or a dispute with a specific operator, that needs to go through the casino's own support team, since we don't have access to player accounts or the ability to intervene in individual disputes. We're happy to point you in the right direction if you're not sure who to contact.
Thanks for taking the time to read this far. Whether you're double-checking a bonus term, flagging an outdated detail, or just want to share feedback on how we cover Canadian online casinos, we're glad to hear from you.